A fantastic partner for our CRM refresh. As part of our recent brand refresh, we worked with LION to strengthen our Klaviyo email ecosystem, which involved Email flow strategy through to design and execution. The team delivered a complete suite of retention, trust, re-engagement, win-back, replenishment, and anniversary flows, each aligned with our new ‘For all time’ positioning. The result is a program that not only looks and feels true to our identity but we have no doubt will perform exceptionally well, helping us deepen customer relationships, drive repeat purchase, and strengthen loyalty.





